Privacy policy

Last Updated: September 29, 2026

At Esclela ("we," "our," or "us"), your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit https://esclela.com , make a purchase, contact our customer support team, or otherwise interact with our online store.

By using our website, you acknowledge that your personal information will be handled as described in this policy, subject to your rights under applicable law.

1. Business Information

Business Name: Esclela Website: https://esclela.com  Email: support@esclela.com Phone: +1 (321) 404-7569 Business Address: 24 Herald Dr, Leesburg, FL 34748, United States Support Hours: 9:00 AM–5:00 PM

For privacy-related questions or requests, contact us using the information above.

2. Personal Information We Collect

We may collect the following categories of personal information, depending on how you interact with our website.

Information You Provide Directly

When you place an order, create an account, contact us, or otherwise interact with our store, you may provide:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Order details and purchase history

  • Customer support messages and correspondence

  • Information you voluntarily provide through reviews or feedback, where available

Payment Information

When you make a purchase, payment information is processed through the payment providers available at checkout.

We may receive transaction details, payment status, and limited payment information necessary to manage your order.

We do not intend to store full payment card numbers or card security codes on our own systems.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and device information

  • Operating system

  • Pages viewed and interactions with our website

  • Referring website or source

  • Approximate location derived from your IP address

  • Date, time, and duration of visits

This information may be collected through cookies, server logs, analytics tools, and similar technologies.

Information from Third Parties

We may receive information from third parties that help us operate our store, including Shopify, payment processors, shipping providers, analytics services, and customer support platforms.

The information received depends on the services used and your interactions with them.

3. How We Use Your Personal Information

We may use personal information for the following purposes:

Order Processing and Fulfillment

  • Process and fulfill purchases.

  • Arrange shipping and delivery.

  • Send order confirmations and shipping updates.

  • Manage returns, refunds, and exchanges.

  • Maintain transaction records.

Customer Support

  • Respond to questions and requests.

  • Resolve order-related issues.

  • Communicate important information about purchases.

  • Improve customer service.

Website Operation and Improvement

  • Operate and maintain our online store.

  • Improve website functionality and user experience.

  • Understand how visitors use our website.

  • Identify technical issues and help prevent fraud.

Marketing and Promotions

Where permitted by law, we may use your information to:

  • Send promotional emails and offers.

  • Share information about products and collections.

  • Measure marketing campaign performance.

  • Personalize advertising and shopping experiences.

You may unsubscribe from promotional emails at any time using the unsubscribe link provided in the message.

Security and Legal Compliance

We may use personal information to detect fraud, prevent unauthorized activity, protect our business and customers, comply with applicable laws, and respond to lawful requests.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support essential store functionality and improve your shopping experience.

These technologies may be used for:

  • Keeping shopping carts functional.

  • Remembering preferences.

  • Understanding website traffic and usage.

  • Measuring marketing performance.

  • Supporting advertising and personalization, where enabled.

Some cookies are necessary for the website to function. Other cookies may require your consent, depending on your location and applicable law.

You can manage cookies through your browser settings and, where available, our cookie preference tools.

Disabling certain cookies may affect website functionality.

5. How We Share Personal Information

We may share personal information with trusted third parties when necessary to operate our business, provide services, or comply with legal obligations.

Service Providers

These may include:

  • E-commerce platform providers, including Shopify.

  • Payment processors and payment service providers.

  • Shipping, delivery, and fulfillment providers.

  • Website hosting, security, and technical support providers.

  • Customer service and communication platforms.

  • Analytics and marketing service providers, where enabled.

Advertising and Analytics Partners

If we use advertising or analytics services, certain information about website activity, device identifiers, or interactions may be shared with those providers to measure performance or deliver relevant advertising.

Where required by law, we will obtain consent before enabling technologies that involve sharing personal information for advertising purposes.

Legal and Business Transactions

We may disclose information when reasonably necessary to comply with laws, protect our rights, investigate suspected fraud, or facilitate a merger, acquisition, restructuring, or sale of business assets, subject to applicable law.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, maintaining transaction records, managing returns, resolving disputes, and meeting legal obligations.

When personal information is no longer needed, we will take reasonable steps to delete it, securely destroy it, or anonymize it, subject to applicable law.

7. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

If a data breach occurs, we will take appropriate steps and provide notifications where required by applicable law.

8. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including:

  • Access: Request information about the personal data we hold about you.

  • Correction: Request correction of inaccurate or incomplete information.

  • Deletion: Request deletion of personal information, subject to legal exceptions.

  • Data Portability: Request a copy of certain personal information in a portable format.

  • Withdraw Consent: Withdraw consent where processing is based on consent.

  • Object to Processing: Object to certain types of processing where applicable.

  • Opt Out: Opt out of certain forms of targeted advertising, sale, or sharing of personal information where applicable.

  • Appeal: Appeal a decision regarding a privacy request where required by law.

To exercise your rights, contact us at support@esclela.com.

We may need to verify your identity before processing certain requests and will respond within the time required by applicable law.

9. Additional Privacy Information for California Residents

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA), may provide you with specific rights regarding your personal information.

Subject to applicable requirements and exceptions, these rights may include:

Right to Know

You may request information about the categories of personal information we collect, the sources of that information, the purposes for collecting it, the categories of third parties to whom it is disclosed, and certain specific information we hold about you.

Right to Delete

You may request deletion of personal information, subject to legal exceptions.

Right to Correct

You may request correction of inaccurate personal information.

Right to Opt Out of Sale or Sharing

California residents may have the right to opt out of the sale or sharing of personal information as those terms are defined under California law.

If we engage in activities that trigger these rights, we will provide the applicable opt-out mechanism.

Right to Limit Certain Uses of Sensitive Personal Information

Where applicable, you may have the right to limit certain uses and disclosures of sensitive personal information.

Right to Non-Discrimination

We will not unlawfully discriminate against you for exercising your privacy rights.

To submit a privacy request, contact support@esclela.com.

10. Additional Privacy Information for European and UK Residents

If you are located in the European Economic Area (EEA) or the United Kingdom, the GDPR or UK GDPR may apply to our processing of your personal information.

Legal Bases for Processing

Where required, we process personal information on one or more of the following legal bases:

  • Contract: To fulfill orders and provide services you request.

  • Legal Obligation: To comply with applicable legal requirements.

  • Legitimate Interests: To operate, secure, and improve our business, where those interests are not overridden by your rights.

  • Consent: Where you have given consent for a specific purpose, such as certain marketing or cookie activities.

Your Rights

Subject to applicable law, you may have the right to access, correct, delete, or restrict the processing of your personal information; object to certain processing; receive certain information in a portable format; withdraw consent; and lodge a complaint with your local data protection authority.

To exercise your rights, contact support@esclela.com.

11. International Data Transfers

Esclela is based in the United States, and our service providers may process personal information in other countries.

If you access our website from outside the United States, your information may be transferred to, stored in, or processed in countries with data protection laws that differ from those in your country of residence.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

12. Children's Privacy

Esclela offers products intended for children, but our online store is designed for adults, including parents and legal guardians.

We do not knowingly collect personal information directly from children under the age of 13 without the required parental consent.

If you believe a child has provided personal information to us without appropriate consent, please contact support@esclela.com.

We will take appropriate steps to investigate and, where required, delete the information.

Parents and legal guardians should supervise children's use of our website and avoid submitting children's personal information unless necessary and legally permitted.

13. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

These third parties operate independently and have their own privacy policies and practices.

Esclela is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party services you access.

14. Marketing Communications

If you subscribe to our marketing communications, we may send you updates about products, collections, promotions, and other relevant information.

You can unsubscribe at any time by clicking the unsubscribe link included in marketing emails or contacting support@esclela.com.

Even if you unsubscribe from marketing communications, we may still send essential transactional messages, such as order confirmations, shipping updates, or responses to customer service requests.

15. Do Not Track and Privacy Signals

Some browsers offer privacy signals or settings that communicate preferences about online tracking.

Where required by applicable law, we will recognize and honor supported privacy signals, including Global Privacy Control (GPC), for applicable processing activities.

The effect of these signals may depend on your location, browser settings, and the technologies used on our website.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

When we make changes, we will update the "Last Updated" date at the top of this page.

Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically.

17. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us.

Esclela

Email: support@esclela.com Phone: +1 (321) 404-7569 Business Address: 24 Herald Dr, Leesburg, FL 34748, United States Support Hours: 9:00 AM–5:00 PM

For privacy requests, please include "Privacy Request" in the subject line of your email.