Shipping policy

Last Updated: September 29, 2026

Welcome to Esclela! We want to make your shopping experience simple, transparent, and enjoyable. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop at esclela.com.

Please review this policy before placing your order.

1. Shipping Destinations

Esclela offers shipping to eligible destinations displayed during checkout.

Shipping availability may vary depending on the product and delivery address. Please enter your complete shipping address at checkout to confirm whether delivery is available to your location.

2. Order Processing

Once you place an order, you will receive an order confirmation email.

Orders are processed after payment has been successfully received and verified. Processing time may vary depending on product availability, order volume, and other operational factors.

Please ensure that your shipping information is accurate and complete when placing your order.

3. Shipping Costs

Shipping costs, if applicable, are displayed during checkout before you complete your purchase.

The total shipping charge may vary depending on your delivery address, the items in your order, and the available shipping options.

Any applicable shipping charges will be included in your order total before payment.

4. Estimated Delivery Times

Estimated delivery times, where available, are displayed during checkout or communicated in your order confirmation.

Delivery times may vary depending on the destination, shipping method, carrier operations, weather conditions, and other circumstances beyond our control.

Any delivery estimate provided is an estimate and not a guaranteed delivery date.

5. Order Tracking

If tracking information is available for your shipment, it will be shared with you by email once your order has been shipped.

Please allow time for tracking information to become available after the shipping carrier receives and scans your package.

You can use the tracking information provided to check the status of your shipment.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order.

If you notice an error in your shipping address, contact us as soon as possible at support@esclela.com.

We will make reasonable efforts to assist with address corrections before an order is shipped, but changes cannot be guaranteed once processing or shipment has begun.

7. Delayed or Missing Orders

Although we work to ensure orders are delivered as expected, delays may occur due to carrier operations, weather, customs procedures, incorrect addresses, or other circumstances.

If your order has not arrived within the estimated delivery window provided, please contact us with your order number so we can help you check its status.

If tracking indicates that your package has been delivered but you have not received it, please check your delivery location and contact us for assistance.

8. Incorrect, Damaged, or Missing Items

If you receive an incorrect, damaged, or incomplete order, please contact us at support@esclela.com.

Include your order number and a description of the issue. Photographs may be requested to help us review the situation.

We will review your request and explain the available resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.

9. Customs Duties and Taxes

For shipments that may be subject to customs duties, import taxes, or other fees, any applicable charges and payment responsibilities will depend on the destination and shipping arrangements.

Where applicable, customers should review any charges disclosed during checkout or communicated before completing their purchase.

10. Contact Us

If you have questions about shipping, delivery, or an existing order, please contact us:

Esclela

  • Email: support@esclela.com

  • Phone: +1 (321) 404-7569

  • Address: 24 Herald Dr, Leesburg, FL 34748, United States

  • Customer Support Hours: 9:00 AM–5:00 PM

For order-related inquiries, please include your order number so we can assist you more efficiently.

Thank you for shopping with Esclela.

Little Moments, Lasting Memories.