Terms of service

Last Updated: September 29, 2026

Welcome to Esclela! These Terms of Service govern your access to and use of our website, esclela.com, and any purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website.

If you do not agree to these terms, please do not use our website or services.

1. About Esclela

Esclela is an online retail store offering kids' fashion and everyday lifestyle accessories.

Our brand is built around the idea of making everyday moments more memorable through thoughtfully selected products for children and families.

Business Information

  • Business Name: Esclela

  • Website: https://esclela.com 

  • Email: support@esclela.com

  • Phone: +1 (321) 404-7569

  • Business Address: 24 Herald Dr, Leesburg, FL 34748, United States

2. Eligibility and Use of Our Website

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you are purchasing on behalf of another person or entity, you confirm that you have the authority to do so.

You agree to use our website only for lawful purposes and in a manner that does not violate these terms or the rights of others.

You must not:

  • Use our website for fraudulent or unlawful activities.

  • Attempt to interfere with the security or functionality of our website.

  • Submit false, misleading, or inaccurate information.

  • Copy, reproduce, or distribute website content without authorization.

  • Attempt to gain unauthorized access to our systems or other users' information.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate and up to date.

However, product colors and appearances may vary depending on screen settings, lighting, and other factors.

Product images are provided to illustrate the products. Please review the product descriptions, specifications, sizing information, and other details before placing an order.

If a product description contains an error or information changes, we reserve the right to correct the information and update the product listing.

4. Product Availability

All products are subject to availability.

We do not guarantee that every product displayed on our website will remain available at all times.

If a product becomes unavailable after you place an order, we will contact you regarding the available options, which may include cancellation and a refund for the unavailable item.

5. Pricing and Payment

All prices are displayed in US dollars (USD) unless otherwise stated.

Product prices, shipping charges, and any applicable taxes will be displayed during checkout before you complete your purchase.

We reserve the right to correct pricing errors and update product prices before an order is placed.

A price change will not alter the agreed price of an order that has already been accepted, except where required by applicable law or where an order was affected by an obvious pricing error.

Payment must be successfully authorized and processed before an order can be fulfilled.

Available payment methods will be displayed at checkout.

6. Orders and Order Acceptance

When you place an order through our website, you will receive an order confirmation acknowledging that we have received your order.

An order confirmation does not necessarily mean that the order has been accepted for fulfillment.

We reserve the right to review, refuse, or cancel an order where reasonably necessary, including in circumstances involving:

  • Suspected fraudulent or unauthorized transactions.

  • Incorrect product or pricing information.

  • Product unavailability.

  • Errors in shipping or billing information.

  • Suspected misuse of promotions or discounts.

  • Other legitimate operational or legal reasons.

If we cancel an order after payment has been received, we will arrange a refund for the amount paid for the canceled order, subject to applicable law.

7. Shipping and Delivery

Orders are shipped according to the terms described in our Shipping Policy.

Shipping costs, available destinations, and estimated delivery times will be displayed during checkout or communicated through the order process.

Delivery estimates are not guaranteed unless expressly stated otherwise.

Delivery may be affected by circumstances beyond our control, including carrier delays, weather conditions, and other disruptions.

For more information, please review our Shipping Policy.

8. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Please review that policy before making a purchase to understand the applicable return conditions, procedures, and refund process.

Nothing in these Terms of Service limits any consumer rights that cannot legally be excluded under applicable law.

9. Promotions and Discounts

From time to time, we may offer promotional discounts, special offers, or other incentives.

Promotional offers may be subject to additional terms, eligibility requirements, expiration dates, or product restrictions.

Unless otherwise stated, promotional offers cannot be combined with other offers and have no cash value.

We reserve the right to modify or discontinue a promotion in accordance with applicable law and the terms of that promotion.

10. Customer Information and Privacy

When you use our website or place an order, we may collect and process personal information as described in our Privacy Policy.

You are responsible for providing accurate and current information when placing an order or contacting us.

We take reasonable steps to handle personal information in accordance with our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy to understand how your information is collected, used, and protected.

11. Intellectual Property

All content on our website, including text, graphics, logos, images, product descriptions, design elements, and other materials, is owned by Esclela or used with permission, unless otherwise stated.

This content is protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, publish, or commercially exploit website content without prior written permission, except where permitted by law.

12. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment processing, shipping, analytics, and other tools.

These third-party services may operate under their own terms and privacy policies.

We are not responsible for the content, policies, or practices of third-party websites or services to the extent permitted by applicable law.

Your use of third-party services may be subject to additional terms established by those providers.

13. Website Availability and Security

We aim to keep our website available and functioning properly.

However, we do not guarantee uninterrupted or error-free access.

We may temporarily suspend, restrict, or modify parts of the website for maintenance, security, technical improvements, or other legitimate reasons.

You agree not to attempt to compromise the security, integrity, or proper functioning of our website.

14. Disclaimer of Warranties

To the extent permitted by applicable law, our website and its content are provided on an "as available" and "as is" basis.

We do not guarantee that the website will always be uninterrupted, secure, or free from errors.

Nothing in these terms excludes or limits any warranty or consumer protection right that cannot legally be excluded or limited under applicable law.

15. Limitation of Liability

To the extent permitted by applicable law, Esclela will not be liable for indirect, incidental, special, or consequential damages arising from your use of our website or products.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer protection rights.

These terms do not affect any rights or remedies available to you under applicable law.

16. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of our website or your material violation of these Terms of Service.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

17. Governing Law

These Terms of Service are governed by the applicable laws of the United States and the State of Florida, without regard to conflict-of-law principles, except where mandatory consumer protection laws in your place of residence apply.

Any dispute arising from these terms will be handled by a court with appropriate jurisdiction, subject to applicable law.

18. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business practices, website operations, or legal requirements.

When changes are made, we will update the "Last Updated" date at the top of this page.

Your continued use of our website after updated terms are posted constitutes acceptance of the revised terms to the extent permitted by applicable law.

19. Contact Us

If you have any questions about these Terms of Service, please contact us:

Esclela

  • Email: support@esclela.com

  • Phone: +1 (321) 404-7569

  • Business Address: 24 Herald Dr, Leesburg, FL 34748, United States

  • Customer Support Hours: 9:00 AM–5:00 PM

For order-related questions, please include your order number when contacting us.

Thank you for shopping with Esclela.

Little Moments, Lasting Memories.